:root{color-scheme:light;--bg:#f4f6f9;--surface:#ffffff;--surface-muted:#eef2f7;--text:#142033;--text-secondary:#5b6b7c;--border:#d5dde8;--primary:#0b5fff;--primary-soft:#e8f0ff;--success:#0f7a45;--success-soft:#e6f6ed;--warning:#9a6700;--warning-soft:#fff6dd;--danger:#b42318;--danger-soft:#feeceb;--info:#175cd3;--info-soft:#ebf3ff;--radius:12px;--shadow:0 1px 2px rgb(16 24 40/6%),0 4px 12px rgb(16 24 40/4%);--content-width:920px;--space-1:0.25rem;--space-2:0.5rem;--space-3:0.75rem;--space-4:1rem;--space-5:1.5rem;--space-6:2rem;font-family:Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--text);min-height:100%}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.auth-nav{gap:.35rem 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var(--border);border-radius:var(--radius);padding:var(--space-5);box-shadow:var(--shadow)}h1{margin:0 0 var(--space-3);font-size:1.85rem;line-height:1.2}h2{font-size:1.25rem}h2,h3{margin:0 0 var(--space-2)}h3{font-size:1.05rem}p{margin:0 0 var(--space-4);line-height:1.55}.muted,p{color:var(--text-secondary)}.small{font-size:.9rem}.badge{display:inline-flex;align-items:center;gap:.3rem;padding:.2rem 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1.1rem;border-radius:10px;background:var(--primary);color:white;font-weight:600;border:none;cursor:pointer;font:inherit;text-decoration:none}.button:hover{text-decoration:none;filter:brightness(.96)}.button:disabled{opacity:.55;cursor:not-allowed;filter:none}.button-secondary{background:#243b53}.button-ghost{background:transparent;color:var(--primary);border:1px solid var(--border)}.button-ghost:hover{background:var(--surface-muted)}.notice{border-left:4px solid var(--primary);padding:.75rem 1rem;background:var(--primary-soft);border-radius:0 var(--radius) var(--radius) 0;color:var(--text)}.warn{border-left-color:var(--danger);background:var(--danger-soft)}.field{display:grid;grid-gap:.35rem;gap:.35rem;font-size:.95rem;color:var(--text)}.field input,.field select{padding:.65rem .75rem;border:1px solid var(--border);border-radius:8px;font:inherit;background:#fff;color:var(--text);min-height:44px}.field input:disabled{opacity:.7;background:var(--surface-muted)}.choice-card{border:1px 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summary{cursor:pointer;font-weight:600}.timeline-item{display:grid;grid-template-columns:4.5rem 1fr;grid-gap:var(--space-3);gap:var(--space-3);padding:var(--space-2) 0;border-bottom:1px solid var(--border)}.transcript{display:grid;grid-gap:.65rem;gap:.65rem;max-height:28rem;overflow:auto}.transcript-item{border:1px solid var(--border);border-radius:10px;padding:.7rem .85rem;background:var(--surface);scroll-margin-top:5rem}.transcript-item.operator{border-left:3px solid var(--primary)}.transcript-item.client{border-left:3px solid var(--text-secondary)}.transcript-item.highlight{background:var(--warning-soft);box-shadow:0 0 0 2px var(--warning)}.history-list{list-style:none;margin:0;padding:0;display:grid;grid-gap:var(--space-3);gap:var(--space-3)}.history-item{display:flex;justify-content:space-between;gap:var(--space-3);align-items:center;flex-wrap:wrap;border:1px solid var(--border);border-radius:10px;padding:var(--space-3) 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.35rem;text-decoration:underline}.button-sm{min-height:36px;padding:.4rem .75rem;font-size:.9rem}.button-lg{min-height:48px;padding:.8rem 1.35rem;font-size:1.05rem}.empty-state{text-align:center;padding:var(--space-6) var(--space-4);color:var(--text-secondary)}.empty-state h2{color:var(--text)}.loading-state{color:var(--text-secondary);padding:var(--space-4) 0}.data-table-wrap{overflow-x:auto;border:1px solid var(--border);border-radius:var(--radius-md);background:var(--surface)}.data-table{width:100%;border-collapse:collapse;font-size:.95rem}.data-table td,.data-table th{text-align:left;padding:.75rem 1rem;border-bottom:1px solid var(--border);vertical-align:top}.data-table th{background:var(--surface-muted);font-weight:600;color:var(--text);white-space:nowrap}.data-table tr:last-child 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.lead{font-size:1.05rem;max-width:36rem;margin-bottom:var(--space-5)}.landing-mascot{display:flex;justify-content:center;align-items:center}.mascot-card{width:min(100%,280px);aspect-ratio:1;border-radius:var(--radius-lg);background:linear-gradient(160deg,var(--primary-soft),#f8fafc 60%);border:1px solid var(--border);display:grid;place-items:center;box-shadow:var(--shadow-md);position:relative;overflow:hidden}.mascot-figure{font-size:5.5rem;line-height:1;filter:drop-shadow(0 8px 16px rgb(11 95 255/18%));-webkit-user-select:none;-moz-user-select:none;user-select:none}.landing-features{display:grid;grid-gap:var(--space-4);gap:var(--space-4);grid-template-columns:repeat(3,1fr)}.landing-feature h2{font-size:1.1rem}.skip-link{position:absolute;left:-9999px;top:0;background:var(--primary);color:#fff;padding:.5rem 1rem;z-index:1000}.skip-link:focus{left:var(--space-3);top:var(--space-3)}.app-shell{min-height:100vh;display:grid;grid-template-columns:var(--sidebar-width) 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var(--border)}.shell-user-area{display:grid;grid-gap:var(--space-2);gap:var(--space-2)}.shell-user-name{display:block;font-size:.95rem}.shell-user-actions{display:flex;flex-wrap:wrap;gap:.35rem}.shell-main-column{min-width:0;display:flex;flex-direction:column;min-height:100vh}.shell-topbar{position:-webkit-sticky;position:sticky;top:0;z-index:20;min-height:var(--topbar-height);display:flex;align-items:center;gap:var(--space-3);padding:.6rem var(--space-5);background:rgb(255 255 255/92%);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--border)}.shell-menu-btn{display:none}.shell-page-title{margin:0;font-size:1.15rem;font-weight:700}.shell-topbar-title{flex:1 1;min-width:0}.shell-topbar-actions{margin-left:auto}.breadcrumbs{display:flex;flex-wrap:wrap;gap:.25rem;align-items:center;font-size:.92rem;color:var(--text-secondary)}.breadcrumb-sep{margin:0 .15rem;color:var(--border)}.breadcrumb-item a{color:var(--text-secondary)}.breadcrumb-item [aria-current=page]{color:var(--text);font-weight:600}.shell-content{flex:1 1;width:100%;max-width:var(--content-width);margin:0 auto;padding:var(--space-5) var(--space-5) var(--space-8)}.shell-user-menu{position:relative}.shell-user-dropdown{position:absolute;right:0;top:calc(100% + .35rem);min-width:10rem;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-sm);box-shadow:var(--shadow-md);padding:.35rem;display:grid;z-index:30}.shell-user-dropdown a,.shell-user-dropdown button{display:block;width:100%;text-align:left;background:none;border:none;padding:.5rem .65rem;border-radius:6px;font:inherit;color:var(--text);cursor:pointer}.shell-user-dropdown a:hover,.shell-user-dropdown button:hover{background:var(--surface-muted);text-decoration:none}.shell-drawer-backdrop{position:fixed;inset:0;background:rgb(15 23 42/40%);z-index:40}.shell-drawer{position:fixed;inset:0 auto 0 0;width:min(88vw,300px);background:var(--surface);z-index:50;transform:translateX(-105%);transition:transform .18s ease;padding:var(--space-4);display:flex;flex-direction:column;gap:var(--space-3);overflow-y:auto}.shell-drawer.is-open{transform:translateX(0)}.shell-drawer[hidden]{display:none!important}.shell-drawer-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:var(--space-2)}@media (max-width:960px){.app-shell{grid-template-columns:1fr}.shell-sidebar{display:none}.shell-menu-btn{display:inline-flex}.landing-features,.landing-hero{grid-template-columns:1fr}.shell-content{padding:var(--space-4) var(--space-3) var(--space-6)}}@media (max-width:520px){.public-main{padding:var(--space-5) var(--space-3) var(--space-6)}.mascot-figure{font-size:4.2rem}}